Account Manager

Remote
Full Time
Experienced

Account Manager

Location: Remote – Apply anywhere in the USA

Job Type: Full-time


ROLE OVERVIEW

As an Account Manager at Radius, you will be the linchpin between our agents and the resources essential for their success. You’ll ensure they have the tools, knowledge, and support needed to thrive in the competitive real estate market. Your role is pivotal in setting up effective communication channels,  providing tailored training and resources, and managing associate agent recruitment.


RESPONSIBILITIES

  • Act as a dedicated point of contact for agents, promptly addressing inquiries through various communication channels, including email, phone, and meetings.
  • Keep agents informed about brokerage updates, industry changes, and pertinent information crucial to their objectives.
  • Collaborate with stakeholders to design and deliver comprehensive training programs covering product features, transaction management, business development, and compliance, among other essential topics.
  • Project manage Team Leaders' recruiting efforts, from lead distribution and contract finalizing to collaborating on recruiting top agents.
  • Ensure seamless and strategic coordination between Team Leaders, account managers, and salespersons for effective expansion initiatives.
  • Recruit strategically and adhere to policies focused on sustainable growth in line with Radius’s expansion goals.
  • Extend offers to selected candidates and negotiate terms and conditions outlined in agreements.
  • Oversee the onboarding process for new teams and agents, ensuring meticulous attention to detail, efficient project management, and seamless collaboration with various stakeholders.
  • Coordinate and schedule transaction support for agents as needed, ensuring smooth and efficient transactions.
  • Work closely with agents to define clear goals and key performance indicators (KPIs). Regularly track and analyze progress toward these goals, providing support and guidance as needed to ensure success.
  • Demonstrate a commitment to continuous improvement by staying updated with industry trends and best practices.


REQUIREMENTS

  • Previous Experience: Proven experience in customer success, training, project management, or a related field within a fast-paced and dynamic environment.
  • Real Estate Industry Knowledge: A background in the real estate industry is a plus, but not mandatory.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Organization and Project Management: Strong organizational abilities with excellent project management skills, ensuring timely delivery of resources and initiatives.
  • Data-Driven Approach: A data-driven mindset with the ability to analyze KPIs and make data-backed decisions to optimize enablement strategies.
  • Technology Proficiency: Proficiency in utilizing technology and tech-enabled tools to facilitate team enablement initiatives.
  • Agent-Facing Expertise: Comfort and proficiency in agent-facing activities and high-level sales motions, enabling effective communication and rapport building with agents to support their growth initiatives.
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